CUSTOMER SERVICE

CUSTOMER SERVICE REPS. & ACCOUNT MANAGERS

CLICK ON NAME TO EMAIL THAT PERSON

James C. Franchino, X 101, President / principal
Lynn Erbentraut, X106, Office Mgr, Licensed Producer / Account Manager / CSR
Dawn Carpini, X 105, Asst Office Mgr, Licensed Producer / Account Manager / CSR
Lori Joost, X104, Licensed Producer / Account Manager / CSR
Michelle Fehrenbacher, X 103, CSR
Melanie Millan X 108, Account Manager / CSR, Habla Español e Inglés
Stephanie Rodriguez, X 109, Account Manager / CSR, Habla Español e Inglés

Our hours are 8:00 am to 5:30 pm Monday through Friday. Evenings by appointment.

MAKE PAYMENT DIRECTLY TO THE INSURANCE COMPANY

Selective Insurance Company’s Website – Pay Your Bill or call: 1-888-974-7400 or 1-800-777-9656 X2100, Credit cards & checks accepted
Progressive Insurance Company or call 1-800-PROGRESSIVE, Credit cards and check are accepted
Franklin Mutual Insurance Company (FMI) or call 1-800-842-0551, Credit cards and checks accepted
Axis Ins. Co. and General Security National in cooperation with G & G Underwriters Credit cards and checks accepted or call 1-888-654-3100
Utica First Insurance Co. or call 1-800-456-4556, Credit cards and checks accepted
Merchants Group Insurance Co. or call 1-800-462-8182, Credit cards and checks accepted
Imperial Premium Finance Service or call 1-800-277-8878, Only checks are accepted
PAY THIS AGENCY by debit or credit card or check. Use our online payment form

LINKS – FORMS

REQUEST A CERTIFICATE OF INSURANCE (Complete Online Form)
Automobile Accident Report Form (PDF)
Automobile ID card Request a lost or misplaced one.
Directions to Franchino Insurance

Contractor License Bonds Info.

and Online Purchase

INSURANCE COMPANIES WE REPRESENT

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We represent a carefully selected group of financially sound top rated companies that write good risks at competitive rates. We compare rates between our many companies, and place your policy with the company offering the best coverage with a competitive price.