CUSTOMER SERVICE

CUSTOMER SERVICE REPS.

• James C. Franchino X 101, President / principal
• Lynn Erbentraut X16, Office Mgr, Licensed Producer / CSR
• Dawn Carpini X105, Asst Office Mgr, Licensed Producer / CSR
• Lori Joost X104, Licensed Producer / CSR
• Michelle Fehrenbacher X103, CSR
• Melanie Millan X108 CSR, Habla Español e Inglés
• Stephanie Rodriguez X109 CSR, Habla Español e Inglés

Our hours are 8:00 am to 5:30 pm Monday through Friday. Evenings by appointment.

MAKE PAYMENT DIRECTLY TO THE INSURANCE COMPANY

• Selective Insurance Company’s Website – Pay Your Bill or call: 1-888-974-7400 or 1-800-777-9656 X2100, Credit cards & checks accepted
• Progressive Insurance Company or call 1-800-PROGRESSIVE, Credit cards and check are accepted
• Franklin Mutual Insurance Company (FMI) or call 1-800-842-0551, Credit cards and checks accepted
• Axis Ins. Co. in cooperation with G & G Underwriters or call 1-888-654-3100, Only checks are accepted
• Utica First Insurance Co. or call 1-800-456-4556, Credit cards and checks accepted
• Merchants Group Insurance Co. or call 1-800-462-8182, Credit cards and checks accepted
• Imperial Premium Finance Service or call 1-800-277-8878, Only checks are accepted
• PAY THIS AGENCY by debit or credit card or check. Use our online payment form

LINKS – FORMS

• REQUEST A CERTIFICATE OF INSURANCE (Complete Online Form)
• Automobile Accident Report Form (PDF)
• Automobile ID card Request a lost or misplaced one.
• Directions to Franchino Insurance

Contractor License Bonds Info.

and Online Purchase

• Electrical Contractor Business Permit Surety Bond
• Plumbing Contractor Surety Bond
• Alarm, Burglar, & Locksmith Contractor License Surety Bond
• HVACR Contractor License Surety Bond

INSURANCE COMPANIES WE REPRESENT

• • Selective Insurance Co.
  • G & G Underwriters representing Axis Insurance Co.
  • Franklin Mutual Ins. Group
  • Progressive Insurance Company
  • Utica First Ins. Co.
  • CNA Surety
  • RLI Surety
  • Merchants Group Insurance